Privacy Policy

Last updated: October 22, 2026

1. Overview

This Privacy Policy explains how Superior DME Inc ("we", "us", "our") collects, uses, and protects information in connection with our website, products and services, customer support, appointments, orders, and general customer service.

2. Information We Collect

Contact information such as your name, email address, mailing address, and phone number.
Information you provide when scheduling appointments, placing orders, or making customer service or general inquiries.
Submission details related to appointments, orders, and follow-up support.
Basic technical data such as browser type, device information, and IP address used for site security and reliability.

3. How We Use Information

To respond to inquiries about products, appointments, orders, and customer service.
To process orders, schedule appointments, and maintain required business records.
To send appointment reminders, order updates, and customer service follow-ups.
To send confirmations, updates, and follow-up communications related to your submission.
To maintain website performance, security, and operational continuity.
To comply with legal obligations and protect our business and our customers.

4. Text Messaging & Mobile Communications

If you provide a mobile number and explicitly opt in, we may send SMS messages related to:

Appointment reminders, scheduling, and confirmations.
Order, pickup, and delivery updates.
Responses to customer service requests and questions about SoleCare products and services.
Operational updates such as office hours or closures.

Messages may be sent from (845) 412-3612 and other numbers as needed.
Message frequency varies based on your interaction with us and your opt-in preferences.
Message & data rates may apply.
You can opt out at any time by replying STOP.
You can reply HELP for assistance.

No sale or sharing of SMS data. We do not sell, rent, or share mobile phone numbers or SMS consent data with third parties for their marketing or promotional use.

We do not include personal health information in text messages.

5. Sharing

We may share information with service providers and professional partners who help us operate the website, manage communications, process orders, or coordinate requested services, and with authorities if required by law.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is completely secure.

7. Data Retention

We retain information only as long as needed for business operations, legal compliance, recordkeeping, and communication follow-up.

8. Contact

Questions? Contact us at:
Superior DME Inc
EIN: 85-2013104
Address: 52 N Myrtle Ave #54, Spring Valley, NY 10977
Phone: (845) 412-3612